No, we are pleased to offer you free shipping within our country and to Austria.

You can see the exact delivery time of each product directly below
View the price on the respective product page. Many of our models
are available for immediate delivery and will be dispatched within 24 hours. After
You will receive an email from us with a link to the shipping
Shipment tracking so you always know the current delivery status
are informed. If you need particularly fast delivery,
Please contact us before completing your order.

Our deliveries are packaged discreetly: only “Golden Eye GmbH, Essener Str.2, 46282 Dorsten” is noted on the package, without any additional company details. Thanks to our trustworthy shipping partners, UPS and DHL, we guarantee discreet delivery of your jewelry, minimizing the risk of prying eyes and theft by parcel deliverers.

Of course, all of our rings are during shipping
fully insured at the purchase price value until it is safely in yours
hands are. If, contrary to expectations, a ring is lost in transit
go, we guarantee a quick and uncomplicated replacement.

Use our detailed instructions on the website to get yours
Determine ring size. Alternatively, we offer you the option of a
Order a free ring measuring tape. Supported with further concerns
Our customer service will be happy to help you at any time.

Yes, we offer free resizing for unengraved rings. The following fees apply for ring changes for personalized items: For silver rings we charge 30 euros per ring and for gold and platinum rings we charge 50 euros per ring.

For returns within Germany, we provide you with a returns slip. To obtain this, please contact our customer service by phone or email at service@gioro.de . For your inquiry we need your order number and delivery address. Customers from Austria or other countries are required to return the items at their own expense.

return address

GIORO

Essener Str.2

46282 Dorsten

Unfortunately, we cannot accept returned items that have already been worn. Please ensure that all returned items are in their original condition.

No, engraved items count as individualized items and cannot be exchanged. However, if you have any problems with your engraved item, we are happy to help you and will definitely find a satisfactory solution.

No, wedding rings that have been configured according to individual wishes are considered tailor-made items and are therefore non-returnable. It is also not possible for us to resell these uniquely made rings. However, if you experience any problems with your configured wedding rings, please contact us. We always strive to find a satisfactory solution together with you.

Yes, we charge for all gold and platinum jewelry
Certificate of authenticity included. If your piece of jewelry contains diamonds,
This certificate also confirms the size and quality of the stones.

Yes, that is completely normal. In everyday life, rings come into contact with various surfaces, which can lead to minor scratches. These marks tell the story of your ring and make it unique. To protect your ring, you can remove it during labor-intensive activities.

It is normal for the matte finish on a ring to wear down over time through daily use and contact with different materials. To restore your ring to its original shine, we offer you two options:

• Directly to us: Simply send your ring back to us and our team will take care of a professional refinishing.
• Near you: Alternatively, you can also visit a local jeweler you trust to have the matting renewed.

To protect the matting, we recommend removing the ring during work or activities that could cause wear and avoid contact with rough surfaces or chemical products. If you have any questions about returns or further details, we are happy to help you!

1. 30-day return policy: In addition to the statutory right of withdrawal, GIORO offers a voluntary return policy of 30 days from receipt of the goods. This right enables customers to withdraw from the purchase contract even after the 14-day statutory cancellation period by returning the goods within 30 days of receipt (the period begins on the day after receipt of the goods).
2. Condition of the items: To make use of the voluntary right of return, the items must be unworn and in their original condition. It is also necessary that the items are returned in all of their original packaging.
3. Exceptions to the right of return: Personalized items such as those with individual engraving or embossing, self-configured wedding rings using the GIORO wedding ring configurator and gift vouchers are excluded from this voluntary right of return.

Further information can be found in our cancellation policy .

If you notice a defect in your piece of jewelry purchased from GIORO or have lost a stone, follow the steps below:

1. Save everything: If you notice that a stone is missing, try to find the missing stone. This is especially important when it comes to a valuable gemstone.
2. Avoid further damage: Do not subject the jewelry to further stress or potential damage. It is best not to wear it until it has been repaired.
3. Returning to GIORO: Send the piece of jewelry with a note containing your order number to the following address: GIORO Essener Str. 2
   46282 Dorsten
4. Within the warranty period: If the defect occurs during the warranty period, the piece of jewelry will either be repaired or replaced with a new one at no cost to you.
5. Outside the warranty period: If the defect occurs outside the warranty period, we will inspect the piece of jewelry. Before the repair, we will consult with you and prepare a cost estimate.

At GIORO, we attach great importance to our customers' satisfaction and do our best to help you in such situations and repair or replace the jewelry as quickly as possible.

Wedding rings made of gold, platinum or palladium:
Lifetime guarantee
GIORO attaches great importance to first-class quality and flawless production of your wedding rings. If your rings still have a defect, we will repair it for you free of charge. Our guarantee covers all defects resulting from manufacturing errors. Defects caused by improper use or normal wear and tear are excluded from this. This exceptional service is available to you throughout Germany and for the precious metal rings mentioned without a time limit. Your statutory warranty remains unaffected.

Engagement rings and other jewelry:
We offer a 2-year guarantee for these jewelry categories.

GIORO stands for tradition and craftsmanship, combined with first-class service to always offer you the best.